Frequently Asked Questions
A: We do not require that dogs be enrolled in Daycare to come to the Spa. We do, however, require that they be current on their vaccinations. All of our Spa services are by appointment. Dogs who want to come for Daycare or Boarding must be enrolled.
A: Exactly what is sounds like… dogs are not kept in kennels during the day at Doggy Daycare and Spa. We will use crates for a “time out” and many dogs like to go into a crate for a nap during the day. Our dog gymnasium and outdoor playground provide our daycare attendees with over 8000 sq. ft. of space for running and playing.
A: If a dog is not going to get along with other dogs, then he/she cannot attend daycare. We have special requirements that have to be met by all of our attendees and an interview process that they do all have to go through before their first session. The dogs are always supervised when they are playing together to ensure that everyone is safe.
A: We do not separate small and large dogs during Daycare. All of the dogs that come here have to be nice, whether they are big or little.
Q: My dog loves other dogs and has never had a problem. Do I still need to bring him in for an interview?
A: Yes, we interview all of the dogs prior to their first visit to Doggy Daycare and Spa whether it be a Great Dane or Chihuahua. We do this to ensure that all of the dogs who attend Daycare get along.
A: We conduct interviews by appointment, preferably between the hours of 10am and 3pm as we do not have a lot of traffic in and out of the building during that time. We want to be able to devote our time to you and answer any questions you have regarding our services. Before 10am and after 3:30, we are very busy with drop offs and pick ups. Most interviews (including a tour of our facility) can be completed within ½ hour.
A: Unfortunately, we do not offer individual boarding. If your dog does not get along with other dogs and/or has shown aggression towards another dog, then our facility is not the one for you. We recommend touring any facility prior to scheduling boarding.
A: All dogs must be at least 5 months old and spayed or neutered.
A: Believe it or not, in the middle of the day most of the dogs are laying down in the gym taking group nap time.
A: Yes, all of the dogs must be vaccinated for Rabies, Distemper, Hepatitis, Leptospirosis, Parvo, Parainfluenza (DHLPP combo) and Bordetella (kennel cough vaccine). We have a form that your Veterinarian needs to fill out prior to your dog’s interview ensuring that your dog is current on all of our required vaccines, on flea preventative, heartworm preventative, and in good health. We also think that it is smart to let your Veterinarian know that your dog will be enrolling in Daycare.
A: Dogs must wait at least 10 days before coming for their interview after their first Bordetella vaccine. This vaccine has an incubation period before becoming effective and protecting your dog.
Q: My dog has had the kennel cough (bordetella) vaccine and still came down with kennel cough at another facility. Do they really need it?
A: Yes. The vaccine is about 85% effective and is similar to the human flu vaccine in the fact that it protects us, but not from all strains of the virus. When dogs are stressed (like they are many times in a traditional kennel environment), their immune system can be compromised making it easier for them to come down with kennel cough. Most dogs have little to no stress while staying at Doggy Daycare and Spa.
A: We require that all dogs attending daycare be on year round flea preventative. While it is unlikely that your dog will get fleas while at daycare, there is always a possibility anytime your dog is exposed to other animals. If your dog is on flea preventative and is exposed to a dog with fleas, you won’t have to worry about having a problem at home. Flea preventative is for your protection.
A: Each dog (or dog family) has their own individual sleeping quarters. We provide them with a 4’x6’ space to rest their heads and bodies after a day of playing. You get to bring their bed from home, food, toys, favorite chews… whatever it is that will make your dog(s) more comfortable. We will provide the dishes, so don’t worry about bringing those. We use only stainless steel and wash them in the dishwasher every day.
A: We have an alarm system that is armed every night when we leave. The alarm system monitors for break in, break out (of a dog), and fire. If there would be a fire, we do have an emergency plan in place. It is our top priority to ensure that everyone who comes to Doggy Daycare and Spa is safe.
A: We are happy to have you bring your dog when it is convenient for you; however, we do require reservations, so please call first. If we are unable to answer your call, please leave a message so we will expect your dog. Having an accurate attendance count allows us to plan for our day. We also require that all attendees arrive by 9:30am so that we can get everyone acclimated and introduced.
A: We think it is very important. We do understand disruptions in schedules and have no problem rearranging a day every now and then. We do find, though, that dogs who come on the same day or days every week are more well adjusted with their Daycare experience and enjoy it more thoroughly. Imagine if every time a kindergartner walked into his/her classroom, there was an entirely new group of children… that would be very stressful. Coming into Doggy Daycare when there is a new group of dogs every time is stressful on your dog as well.
A: You can pick up your dog anytime before 7pm, Monday through Friday. The only days we close early are Sundays and some holidays.
A: Of course! And we encourage you to. We know that being apart is difficult for both of you. You may call and check in on your dog as often as you wish.